Do You Need Your Hand Held? I have had no problem with Headway support. They have went as far as going into my actual site and helping me with an issue. However, there are some complaints on the Support Forum. I think the ultimate Headway user would be a self starter that wasn't afraid of Googling an issue or checking the support forums to implement certain fixes. The forum is full of frustrated people asking questions that have already been answered. Yes Headway is new technology so their are hiccups. If you need your hand held and walked through everything, Headway might not be for you.
First of all the reputation of the IT services and support a company offers should be checked thoroughly. When you have a problem you'll want it solved as soon as possible, saving time, disruption and money. The internet is full of reviews of these companies and in order to check them it's easy to log-in on Google, type tech support I.T and support company reviews and get a list with dozens of results to check out.
Hands-on tech support I.T service is expensive to provide long term. Hint: Dell, HP and eMachine are investing millions in low-cost "over the phone" help desk support. They are not hiring as many "boots on the ground" technicians as before. This means that when you do get a problem that requires a little hands-on work, you go on a long waiting list.
So I dove in just before lunch. The thing asked me for prompt after prompt, then went blank. I repeated the processes, so did the drive. I uninstalled the software and tried to find it on the web to re-install it. Running diagnostics on the drive, a serial number and model number were produced. This didn't check out with the numbers for an external drive, and after many troubleshooting and FAQ inquiries it seemed insurmountable so tech Managed I.T support uttah was finally called in.
True to his nature, he began by professing his respect for Amazon's EC2 services. In fact, his company has used EC2 and also uses very similar services from competitors like Rackspace, and Microsoft's Azure. "I like EC2," he admits. "But I don't think this is right for you." He tells me that for a small business like mine looking to shed our internal technology infrastructure and put everything in the cloud, there are better alternatives.
Some IT companies will offer some sort of guarantee for their services. Maybe something like "if we can't reduce your IT costs by twenty percent, we'll give you a free audit." Companies that offer guarantees reveal something positive about their character. They stand behind their work, which means they take pride in pleasing you-the customer.